Question 1

What is the typical delivery time for orders from Austin Eleven?

Accepted Answer

🚚 Shipping Timeline: F.F.I.P. + TransitF.F.I.P. = Formulate → Fulfillment → Inspection → PackingFormulate: Order is placed.Fulfillment: Product is sent to our China warehouse.Inspection: Items are quality-checked.Packing: Orders are branded, packed, and shipped.✅ F.F.I.P. takes ~3 days✈️ Transit to the U.S. takes ~5.5 days📦 Total delivery time: ~8.5 days We will contact you, if for any reason your order is delayed.

Question 2

What is Austin Eleven's refund policy?

Accepted Answer

You may be wondering what exactly the process is for requesting a refund or returning/exchanging a product. This information is useful for both you and your customers. Our goal is to make your order fulfillment process as smooth as possible, so below you’ll find everything you need to know about refunds, returns, and exchanges. Order Refund PolicyRefunds or replacements for physical product orders are available only when Zendrop is at fault (e.g., delivery failure, damage, missing or incorrect items) and must follow the conditions below: a. Order DelaysIf an order shows no tracking information, remains pending or in transit, or expires beyond:60 days from the shipping date (global)45 days (U.S. orders)110 days (Brazil orders)Zendrop will, at its discretion, resend the product or issue a refund.b. Delivered OrdersRefunds/replacements will not be processed if tracking indicates the order was delivered.If the package was not received, a non-delivery certification from the carrier/postal authority is required.c. Damaged ProductsA full refund or replacement will be issued if items arrive damaged.Must be reported within 30 days of delivery with valid photo or video evidence submitted to Zendrop.d. Incorrect or Missing ProductsA full refund or replacement will be issued for incorrect or missing items.Requires photo or video evidence within the applicable timeframe.e. Order CancellationA full refund is available if the order is canceled before processing or shipping.Certain products (e.g., Print-on-Demand or preorder inventory) cannot be canceled once payment is made.f. Refund Eligibility WindowRefunds/replacements are only possible if payment was made within 90 days prior to the refund request.Any order older than 90 days is automatically ineligible, regardless of the reason.Important NotesRefunds or replacements will only be issued if Zendrop is responsible for the issue.All required evidence (photos, videos, certifications) must be provided to validate claims.All exceptions, timeframes, and eligibility requirements above must be met for a refund or replacement to apply.

Question 3

What does 'loungewear' mean in the context of Austin Eleven's products?

Accepted Answer

Loungewear refers to stylish and comfortable clothing designed for relaxation, combining elegance and comfort for men and women.

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PENGEE Women's Long Satin Kimono Robe

PENGEE Women's Long Satin Kimono Robe

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