What is the typical delivery time for orders from Austin Eleven?

🚚 Shipping Timeline: F.F.I.P. + TransitF.F.I.P. = Formulate → Fulfillment → Inspection → PackingFormulate: Order is placed.Fulfillment: Product is sent to our China warehouse.Inspection: Items are quality-checked.Packing: Orders are branded, packed, and shipped.✅ F.F.I.P. takes ~3 days✈️ Transit to the U.S. takes ~5.5 days📦 Total delivery time: ~8.5 days We will contact you, if for any reason your order is delayed.

What is Austin Eleven's refund policy?

You may be wondering what exactly the process is for requesting a refund or returning/exchanging a product. This information is useful for both you and your customers. Our goal is to make your order fulfillment process as smooth as possible, so below you’ll find everything you need to know about refunds, returns, and exchanges. Order Refund PolicyRefunds or replacements for physical product orders are available only when Zendrop is at fault (e.g., delivery failure, damage, missing or incorrect items) and must follow the conditions below: a. Order DelaysIf an order shows no tracking information, remains pending or in transit, or expires beyond:60 days from the shipping date (global)45 days (U.S. orders)110 days (Brazil orders)Zendrop will, at its discretion, resend the product or issue a refund.b. Delivered OrdersRefunds/replacements will not be processed if tracking indicates the order was delivered.If the package was not received, a non-delivery certification from the carrier/postal authority is required.c. Damaged ProductsA full refund or replacement will be issued if items arrive damaged.Must be reported within 30 days of delivery with valid photo or video evidence submitted to Zendrop.d. Incorrect or Missing ProductsA full refund or replacement will be issued for incorrect or missing items.Requires photo or video evidence within the applicable timeframe.e. Order CancellationA full refund is available if the order is canceled before processing or shipping.Certain products (e.g., Print-on-Demand or preorder inventory) cannot be canceled once payment is made.f. Refund Eligibility WindowRefunds/replacements are only possible if payment was made within 90 days prior to the refund request.Any order older than 90 days is automatically ineligible, regardless of the reason.Important NotesRefunds or replacements will only be issued if Zendrop is responsible for the issue.All required evidence (photos, videos, certifications) must be provided to validate claims.All exceptions, timeframes, and eligibility requirements above must be met for a refund or replacement to apply.

What does 'loungewear' mean in the context of Austin Eleven's products?

Loungewear refers to stylish and comfortable clothing designed for relaxation, combining elegance and comfort for men and women.

Clothing | Austin Eleven

Women's Long Sleeve Round Neck Casual Loungewear Set

Women's Long Sleeve Round Neck Casual Loungewear Set

Regular price $39.95 USD

Regular price ~~$39.95 USD~~ Sale price $39.95 USD
PENGEE Women's Long Satin Kimono Robe

PENGEE Women's Long Satin Kimono Robe

Regular price $44.95 USD

Regular price ~~$44.95 USD~~ Sale price $44.95 USD
Silky Smooth Women's Kimono Robe

Silky Smooth Women's Kimono Robe

Regular price $44.95 USD

Regular price ~~$44.95 USD~~ Sale price $44.95 USD
Men's Round Neck Pullover Sweater (sizes up to 9XL)

Men's Round Neck Pullover Sweater (sizes up to 9XL)

Regular price $39.95 USD

Regular price ~~$39.95 USD~~ Sale price $39.95 USD
Contrast Color Jacquard Hooded Long Sleeve Sweater

Contrast Color Jacquard Hooded Long Sleeve Sweater

Regular price $34.95 USD

Regular price ~~$34.95 USD~~ Sale price $34.95 USD
Elegant Mid-Length Hooded Sweater

Elegant Mid-Length Hooded Sweater

Regular price $38.95 USD

Regular price ~~$38.95 USD~~ Sale price $38.95 USD
Versatile Mid-Length Hooded Sweater

Versatile Mid-Length Hooded Sweater

Regular price $34.95 USD

Regular price ~~$34.95 USD~~ Sale price $34.95 USD
Stylish Oversized Mohair Sweater

Stylish Oversized Mohair Sweater

Regular price $34.95 USD

Regular price ~~$34.95 USD~~ Sale price $34.95 USD
Versatile Mid-Length Plus Cardigan

Versatile Mid-Length Plus Cardigan

Regular price $39.95 USD

Regular price ~~$39.95 USD~~ Sale price $39.95 USD
Gabi Knit Set - Casual Two-Piece Outfit

Gabi Knit Set - Casual Two-Piece Outfit

Regular price $44.95 USD

Regular price ~~$44.95 USD~~ Sale price $44.95 USD
Waffle-Knit Men's Loungewear Set (Two-Piece Outfit)

Waffle-Knit Men's Loungewear Set (Two-Piece Outfit)

Regular price From $59.95 USD

Regular price ~~$59.95 USD~~ Sale price From $59.95 USD
Sporty Hooded Men's Cardigan

Sporty Hooded Men's Cardigan

Regular price $29.95 USD

Regular price ~~$29.95 USD~~ Sale price $29.95 USD
Men's Stylish Hooded Cardigan

Men's Stylish Hooded Cardigan

Regular price $29.95 USD

Regular price ~~$29.95 USD~~ Sale price $29.95 USD
Men's Hooded Long Sleeve Zip Cardigan

Men's Hooded Long Sleeve Zip Cardigan

Regular price $32.95 USD

Regular price ~~$32.95 USD~~ Sale price $32.95 USD
Stylish Men's Hooded Cardigan

Stylish Men's Hooded Cardigan

Regular price $39.95 USD

Regular price ~~$39.95 USD~~ Sale price $39.95 USD
CozyKing Oversized Hooded Pullover

CozyKing Oversized Hooded Pullover

Regular price $36.95 USD

Regular price ~~$36.95 USD~~ Sale price $36.95 USD

Item added to your cart

Collection: Clothing

Women's Long Sleeve Round Neck Casual Loungewear Set

Women's Long Sleeve Round Neck Casual Loungewear Set

PENGEE Women's Long Satin Kimono Robe

PENGEE Women's Long Satin Kimono Robe

Silky Smooth Women's Kimono Robe

Silky Smooth Women's Kimono Robe

Men's Round Neck Pullover Sweater (sizes up to 9XL)

Men's Round Neck Pullover Sweater (sizes up to 9XL)

Contrast Color Jacquard Hooded Long Sleeve Sweater

Contrast Color Jacquard Hooded Long Sleeve Sweater

Elegant Mid-Length Hooded Sweater

Elegant Mid-Length Hooded Sweater

Versatile Mid-Length Hooded Sweater

Versatile Mid-Length Hooded Sweater

Stylish Oversized Mohair Sweater

Stylish Oversized Mohair Sweater

Versatile Mid-Length Plus Cardigan

Versatile Mid-Length Plus Cardigan

Gabi Knit Set - Casual Two-Piece Outfit

Gabi Knit Set - Casual Two-Piece Outfit

Waffle-Knit Men's Loungewear Set (Two-Piece Outfit)

Waffle-Knit Men's Loungewear Set (Two-Piece Outfit)

Sporty Hooded Men's Cardigan

Sporty Hooded Men's Cardigan

Men's Stylish Hooded Cardigan

Men's Stylish Hooded Cardigan

Men's Hooded Long Sleeve Zip Cardigan

Men's Hooded Long Sleeve Zip Cardigan

Stylish Men's Hooded Cardigan

Stylish Men's Hooded Cardigan

CozyKing Oversized Hooded Pullover

CozyKing Oversized Hooded Pullover

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