What is the typical delivery time for orders from Austin Eleven?

🚚 Shipping Timeline: F.F.I.P. + TransitF.F.I.P. = Formulate → Fulfillment → Inspection → PackingFormulate: Order is placed.Fulfillment: Product is sent to our China warehouse.Inspection: Items are quality-checked.Packing: Orders are branded, packed, and shipped.✅ F.F.I.P. takes ~3 days✈️ Transit to the U.S. takes ~5.5 days📦 Total delivery time: ~8.5 days We will contact you, if for any reason your order is delayed.

What is Austin Eleven's refund policy?

You may be wondering what exactly the process is for requesting a refund or returning/exchanging a product. This information is useful for both you and your customers. Our goal is to make your order fulfillment process as smooth as possible, so below you’ll find everything you need to know about refunds, returns, and exchanges. Order Refund PolicyRefunds or replacements for physical product orders are available only when Zendrop is at fault (e.g., delivery failure, damage, missing or incorrect items) and must follow the conditions below: a. Order DelaysIf an order shows no tracking information, remains pending or in transit, or expires beyond:60 days from the shipping date (global)45 days (U.S. orders)110 days (Brazil orders)Zendrop will, at its discretion, resend the product or issue a refund.b. Delivered OrdersRefunds/replacements will not be processed if tracking indicates the order was delivered.If the package was not received, a non-delivery certification from the carrier/postal authority is required.c. Damaged ProductsA full refund or replacement will be issued if items arrive damaged.Must be reported within 30 days of delivery with valid photo or video evidence submitted to Zendrop.d. Incorrect or Missing ProductsA full refund or replacement will be issued for incorrect or missing items.Requires photo or video evidence within the applicable timeframe.e. Order CancellationA full refund is available if the order is canceled before processing or shipping.Certain products (e.g., Print-on-Demand or preorder inventory) cannot be canceled once payment is made.f. Refund Eligibility WindowRefunds/replacements are only possible if payment was made within 90 days prior to the refund request.Any order older than 90 days is automatically ineligible, regardless of the reason.Important NotesRefunds or replacements will only be issued if Zendrop is responsible for the issue.All required evidence (photos, videos, certifications) must be provided to validate claims.All exceptions, timeframes, and eligibility requirements above must be met for a refund or replacement to apply.

What does 'loungewear' mean in the context of Austin Eleven's products?

Loungewear refers to stylish and comfortable clothing designed for relaxation, combining elegance and comfort for men and women.

Products

Sporty Hooded Men's Cardigan

Sporty Hooded Men's Cardigan

Regular price $29.95 USD

Regular price ~~$29.95 USD~~ Sale price $29.95 USD
Stylish ComfortPlus Hoodie

Stylish ComfortPlus Hoodie

Regular price $39.95 USD

Regular price ~~$39.95 USD~~ Sale price $39.95 USD
Stylish Men's Hooded Cardigan

Stylish Men's Hooded Cardigan

Regular price $39.95 USD

Regular price ~~$39.95 USD~~ Sale price $39.95 USD
Stylish Oversized Mohair Sweater

Stylish Oversized Mohair Sweater

Regular price $34.95 USD

Regular price ~~$34.95 USD~~ Sale price $34.95 USD
Super High Heel Fluffy Platform Slippers

Super High Heel Fluffy Platform Slippers

Regular price $39.95 USD

Regular price ~~$39.95 USD~~ Sale price $39.95 USD
Trendy Two-Piece Wide Leg Set

Trendy Two-Piece Wide Leg Set

Regular price From $54.95 USD

Regular price ~~$54.95 USD~~ Sale price From $54.95 USD
Versatile Mid-Length Hooded Sweater

Versatile Mid-Length Hooded Sweater

Regular price $34.95 USD

Regular price ~~$34.95 USD~~ Sale price $34.95 USD
Versatile Mid-Length Plus Cardigan

Versatile Mid-Length Plus Cardigan

Regular price $39.95 USD

Regular price ~~$39.95 USD~~ Sale price $39.95 USD
Waffle-Knit Men's Loungewear Set (Two-Piece Outfit)

Waffle-Knit Men's Loungewear Set (Two-Piece Outfit)

Regular price From $59.95 USD

Regular price ~~$59.95 USD~~ Sale price From $59.95 USD
Women's 2-Piece Cotton Pullover Sweatsuit Set

Women's 2-Piece Cotton Pullover Sweatsuit Set

Regular price $36.95 USD

Regular price ~~$36.95 USD~~ Sale price $36.95 USD
Women's 3-Piece Cozy Lounge Set

Women's 3-Piece Cozy Lounge Set

Regular price $44.95 USD

Regular price ~~$44.95 USD~~ Sale price $44.95 USD
Women's Long Sleeve Plush Bathrobe

Women's Long Sleeve Plush Bathrobe

Regular price $37.95 USD

Regular price ~~$37.95 USD~~ Sale price $37.95 USD
Women's Long Sleeve Round Neck Casual Loungewear Set

Women's Long Sleeve Round Neck Casual Loungewear Set

Regular price $39.95 USD

Regular price ~~$39.95 USD~~ Sale price $39.95 USD
Women's Silky Robe (New Autumn Style)

Women's Silky Robe (New Autumn Style)

Regular price $29.95 USD

Regular price ~~$29.95 USD~~ Sale price $29.95 USD

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Collection: Products

Sporty Hooded Men's Cardigan

Sporty Hooded Men's Cardigan

Stylish ComfortPlus Hoodie

Stylish ComfortPlus Hoodie

Stylish Men's Hooded Cardigan

Stylish Men's Hooded Cardigan

Stylish Oversized Mohair Sweater

Stylish Oversized Mohair Sweater

Super High Heel Fluffy Platform Slippers

Super High Heel Fluffy Platform Slippers

Trendy Two-Piece Wide Leg Set

Trendy Two-Piece Wide Leg Set

Versatile Mid-Length Hooded Sweater

Versatile Mid-Length Hooded Sweater

Versatile Mid-Length Plus Cardigan

Versatile Mid-Length Plus Cardigan

Waffle-Knit Men's Loungewear Set (Two-Piece Outfit)

Waffle-Knit Men's Loungewear Set (Two-Piece Outfit)

Women's 2-Piece Cotton Pullover Sweatsuit Set

Women's 2-Piece Cotton Pullover Sweatsuit Set

Women's 3-Piece Cozy Lounge Set

Women's 3-Piece Cozy Lounge Set

Women's Long Sleeve Plush Bathrobe

Women's Long Sleeve Plush Bathrobe

Women's Long Sleeve Round Neck Casual Loungewear Set

Women's Long Sleeve Round Neck Casual Loungewear Set

Women's Silky Robe (New Autumn Style)

Women's Silky Robe (New Autumn Style)

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